Returns

Any unwanted items must be sent back at the customer's expense in original packaging and condition within 7 days of receiving your order. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. On receipt of your email requesting to return goods customer care will email you a Returns Merchandise Authorization (RMA) number. Please use this number on all correspondence regarding the return of your goods, along with your name, address and original order number and include it with your return so we can process your return promptly. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. Unfortunately, for hygiene reasons, some items are non returnable. For example: Hosiery, underwear, Wigs etc. Please check at time of your Returns Merchandise Authorization (RMA) number request.

Return the goods to:

Dazzle
23 - 31 Castle Street
Hamilton
South Lanarkshire
ML3 6BU

Telephone: 01698 286401

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense. We suggest for your own protection you use 1st class registered post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.

Customer Testimonials

Thank you for all your help with this. I must say, I have been very impressed with your customer services and will recommend dazzle to my friends.
Thank you for your update. I'd like to take a moment to compliment you and your team on your customer service. It's great to deal with a company that is competent and makes an effort to insure that it's customers are dealt with appropriately.
Just received, mid day here this Friday, exactly 1 week to the minute!! As stated on your website. You should be in the Guinness book of records!! I cannot thank you more for your remarkable efficiency, and shall widely spread the word among my numerous London friends.
Thank you very much. I am delighted. You have been brilliant looking after me. I will definitely return to your website when purchasing further costumes/gifts.
A* seller. Little boy over the moon. The cheapest I found thanks xx
Excellent delivery, good quality item as described - recommended
Excellent, sent quickly, thank you
So impressed with such a fast delivery! Thank you so very, very much!!
Delighted with purchase and the service was excellent. Thank you
Perfect condition and a good deal. Thank you
Thank you very much....looks like I will be buying all my toys from you going forward.