Any unwanted items must be sent back at the customer's expense in original packaging and condition within 14 days of receiving your order. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. On receipt of your email requesting to return goods customer care will email you a Returns Merchandise Authorization (RMA) number. Please use this number on all correspondence regarding the return of your goods, along with your name, address and original order number and include it with your return so we can process your return promptly. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. Unfortunately, for hygiene reasons, some items are non returnable. For example: Hosiery, underwear, Wigs etc. Please check at time of your Returns Merchandise Authorization (RMA) number request.
Return the goods to:
23 - 31 Castle Street
Telephone: 01698 286401
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense. We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.