We currently use Royal Mail & FEDEX as our shipping companies. Please ensure someone will be at the designated delivery address to accept the consignment. If the address to be delivered to is an office or work address please ensure this is clearly identified on the first line of the delivery address given to us. The cut off time for next day delivery is 2:45pm. Next day delivery applies to orders placed Monday - Thursday before 2:45pm. Orders placed on a Friday, Saturday or Sunday will be dispatched on the Monday for delivery the following day.
Our Standard Next Day Delivery Charges for UK Mainland are £6.99
Our Royal Mail 48 Delivery Charges for UK are £3.99
For next day FEDEX, outlying areas may take an additional day for delivery. Orders to be delivered to the Islands or remote areas will cost around £16.99 for delivery. Customer orders received for areas not covered by FEDEX's mainstream next day delivery will be notified and advised of any additional costs before despatch of order.
Please Note! We currently do not ship to the following countries: Belarus, Syria, Zimbabwe, Cote D'Ivoii, Cuba, Congo, Iran, Iraq and Sudan.
This service covers Europe (inc. Ireland/Eire), Rest of World who receive an airmail service.
Delivery timescale indication following date of posting (exc Saturdays / Sundays):
Please Note! Orders recieved after 3pm on Friday will not be posted until Monday.
If item to be posted is over 0.5kg in weight an additional cost will apply - if this is the case we will contact you before dispatching your order.
Western Europe - Approx 4 days
Eastern Europe - Approx 5 days
Rest of World - Approx 7 days
Any unwanted items must be sent back at the customer's expense in original packaging and condition within 7 days of receiving your order. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. On receipt of your email requesting to return goods customer care will email you a Returns Merchandise Authorization (RMA) number. Please use this number on all correspondence regarding the return of your goods, along with your name, address and original order number and include it with your return so we can process your return promptly. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. Unfortunately, for hygiene reasons, some items are non returnable. For example: Hosiery, underwear, Wigs etc. Please check at time of your Returns Merchandise Authorization (RMA) number request.
Return the goods to:
23 - 31 Castle Street
Telephone: 01698 286401
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense. We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.