TERMS & CONDITIONS
Please read these terms carefully, print and keep a copy of them for your reference if you wish.These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights and you are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These terms apply to your order. We may change our terms and conditions at any time, please do not assume that the same terms will apply to future orders. Any changes will take effect on the date they are posted on our website. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 16 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed via our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit one of our stores.
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit one of our stores.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in our shop Mon-Fri (excl Bank Holidays).
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
Security (Sage Pay)
We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.
Transaction security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within our company or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
Delivery is charged as priced on each order. Your order will usually be sent on next day delivery. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and ?next working day? deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order. No changes to delivery address can be accepted.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outwith our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Any unwanted items must be sent back at the customer's expense in original packaging and condition. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. On receipt of your email requesting to return goods customer care will email you a Returns Merchandise Authorization (RMA) number. Please use this number on all correspondence regarding the return of your goods and include it with your return so we can process your return promptly. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. Unfortunately, for hygiene reasons, some items are non returnable. For example: Hosiery, Underwear, Wigs etc. Please check at time of your Returns Merchandise Authorisation (RMA) number request.
Return the goods to:
23 - 31 Castle Street
Telephone: 01698 286401
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense. We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note you may only use your right to cancel the order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if you give us formal written notice of cancellation within 14 working days of receiving the order.
On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorisation (RMA) number. Please use this number on all correspondence regarding the return of your goods and include it with your return so we can process your return promptly. All goods must be returned in perfect saleable condition, unworn and in their original undamaged or un-marked packaging. Unfortunately, for hygiene reasons, some items are non returnable. For example: Hosiery, Underwear, Wigs etc. Please check at time of your Returns Merchandise Authorisation (RMA) number request.
You must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage in transit. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. This cancellation policy does not affect your legal rights.
In so far as in accordance with the applicable law, the Jurisdiction for any claim will be in the court applicable to the head office of Dazzle & Inkspot Limited, in Hamilton Scotland, United Kingdom and the law of Scotland shall apply to any dispute or claim.
Our VAT number is: 297 3732 59
Our usual opening hours are Mon-Sat 9am - 5.30pm